Privacy Policy

Last updated: April 27, 2026

1. Who We Are

PixSouls Photography is operated by Varun Kassana, based in Oakville, Ontario, Canada. We provide real estate photography and related services across the Greater Toronto Area. Our websites are pixsouls.com and realty.pixsouls.com. You can reach us at team@pixsouls.com or +1 (905) 782-0322.

2. What Information We Collect

When you use our website or booking system, we may collect the following:

Your name, email address, and phone number when you submit a booking or contact form
Your property address provided for shoot scheduling purposes
Payment information processed securely through our third-party payment provider
Your IP address, browser type, and pages visited, collected automatically through cookies and analytics tools
Any messages or notes you send us through our contact or booking forms

3. How We Use Your Information

We use the information we collect to:

Confirm and manage your photography booking
Communicate with you about your appointment, including reminders and delivery notifications
Deliver your completed photos and related media
Send you service-related updates or follow-up communications
Improve our website and booking experience
Comply with our legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Who We Share Your Information With

We may share your information with trusted third-party service providers who help us operate our business, including:

Our online booking and scheduling platform (HDPhotoHub)
Payment processors for secure transaction handling
Cloud storage providers used to deliver your completed photos
Website analytics tools (such as Wix Analytics or Google Analytics)

These providers are only permitted to use your information to perform services on our behalf and are required to protect it.

5. Cookies

Our websites use cookies — small text files stored on your device — to help the site function properly and to understand how visitors use it. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our booking system.

6. Data Retention

We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. Booking and contact records are typically kept for up to 3 years. Completed photo deliveries may be stored for up to 90 days after delivery, after which they are deleted from our servers unless you have made alternative arrangements with us.

7. Your Rights Under PIPEDA

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent to our use of your information (where applicable)
Ask us to delete your information, subject to legal retention requirements

To exercise any of these rights, please contact us at team@pixsouls.com.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and booking tools. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are intended for business professionals and property owners. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Varun Kassana — PixSouls Photography

Email: team@pixsouls.com

Phone: +1 (905) 782-0322

Location: Oakville, Ontario, Canada